Refund policy

BONELESS LIVE - Return & Refund Policy

Last Updated: September 15, 2026

At BONELESS LIVE, we want you to feel confident about your purchase. If something isn't right, our 30-Day Easy Returns policy gives eligible customers the opportunity to request a return within 30 days of delivery.

1. 30-Day Easy Returns

  • Eligible products may be returned within 30 days of delivery.

  • To request a return, please contact BONELESS LIVE Customer Care before sending the item back.

  • Returns sent without prior approval may not be accepted.

2. Return Eligibility

To be eligible for a return, the hoodie/apparel item should generally be:

  • In its original condition

  • Unworn and unwashed

  • Free of stains, odors (such as perfume or smoke), pet hair, or any signs of wear

  • With all original tags and labels still attached

  • Accompanied by valid proof of purchase

Certain items may have additional return requirements disclosed on the applicable product page.

3. Return Shipping Costs

  • For customer-requested returns, such as a change of mind, incorrect size selection, or color preference change, the customer may be responsible for return shipping costs unless otherwise stated on the applicable product page or required by law.

  • For products that arrive damaged, defective, incorrect, or materially different from what was ordered, BONELESS LIVE will review the circumstances and determine an appropriate solution.

4. Damaged, Defective, or Incorrect Products

If your hoodie arrives damaged, defective, or incorrect, please contact us as soon as possible. Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the item (showing the defect or incorrect item)

  • Photos of the packaging

Depending on the circumstances, BONELESS LIVE may provide:

  • A replacement product

  • A refund

  • Another appropriate solution

Please do not return a damaged or defective item unless instructed by BONELESS LIVE.

5. Return Approval

  • Once your return request has been reviewed, we will provide return instructions when the return is approved.

  • The return address and shipping instructions may vary depending on the fulfillment location from our US warehouse network.

  • Please do not send a return to an address obtained from an old package, carrier record, or another source unless BONELESS LIVE has specifically instructed you to do so.

6. Return Condition

  • Returned items must meet the eligibility requirements described above.

  • Items that have been worn, washed, damaged, altered, or returned without original tags may be subject to reduced or denied refunds where permitted by applicable law.

7. Refunds

  • Once the returned item has been received and inspected at our facility, we will process the applicable refund.

  • Approved refunds will generally be issued to the original payment method.

  • The time required for the refund to appear in your account may depend on your payment provider or financial institution.

8. Shipping Charges

  • Since we offer free shipping storewide, original shipping charges do not apply to customer-requested returns.

  • For damaged, defective, incorrect, or otherwise qualifying issues, BONELESS LIVE will determine the appropriate resolution based on the circumstances and applicable requirements.

9. Sale and Final Sale Products

  • Certain discounted, clearance, customized, or otherwise designated products may have different return conditions.

  • Any special return restrictions will be disclosed on the applicable product page or at checkout where applicable.

10. Exchanges

  • We do not guarantee direct product exchanges for all items.

  • Depending on inventory and circumstances, BONELESS LIVE may recommend a replacement, return and refund, or another appropriate solution.

11. How to Start a Return

Please contact our Customer Care team and provide:

  • Order number

  • Name

  • Email address

  • Item name / Size

  • Reason for the return

  • Photos when relevant

Our team will review your request and provide the next steps.

12. Contact Us

BONELESS LIVE Customer Care

Email: support@bonelesslive.com

We are here to help make the return process as simple and fair as possible.

BONELESS LIVE

Live Better, Live Freely.