Shipping policy

BONELESS LIVE - Shipping Policy

Welcome to BONELESS LIVE! We are committed to providing you with efficient and reliable shipping services. Please read the following shipping policy carefully to learn about our order processing times, shipping methods, and important notices.

I. Processing Time

  • In-Stock Items: All in-stock orders will be packed and shipped from our US warehouse within 1–3 business days (excluding weekends and public holidays) after your payment is completed.

  • Pre-order / Custom Items: If a product page is clearly marked as a "Pre-order" or "Custom" item, the shipping date will be based on the specific date displayed on the page.

  • Peak Seasons: During product launches, Black Friday, or major promotional events, order volumes may surge, and processing times may be extended by an additional 2–5 business days. We appreciate your patience.

II. Shipping Methods & Delivery Times

We deliver our products through reliable US local carriers (such as USPS, UPS, FedEx, etc.).

Shipping Method Estimated Delivery Time Applicable Regions
US Standard Shipping 3–7 Business Days Contiguous US & Supported Regions

Note: The above delivery times are estimates under normal circumstances. Actual delivery times may vary due to carrier efficiency, local weather conditions, holidays, and other force majeure factors beyond our control.

III. Shipping Costs

  • Free Shipping Storewide: We are pleased to offer Free Shipping on all orders. No matter how much you spend, you will not be charged any shipping fees at checkout.

IV. Customs, Duties & Taxes

  • Domestic orders will automatically incur applicable state sales tax at checkout in accordance with local laws, with no additional import duties.

V. Order Tracking

  • Once your order ships from our US warehouse, you will receive a confirmation email containing a Tracking Number.

  • You can use this tracking number on our website's "Order Tracking" page or directly on the carrier’s official website (such as USPS/UPS) to check the real-time status of your package.

VI. Frequently Asked Questions (FAQ)

1. Why hasn't my tracking information updated?

When a package leaves our warehouse and is on its way to the carrier's sorting facility or awaiting scanning, tracking updates may pause for a few days. This is normal and does not mean your package is lost. Please allow a little extra time for the next scan update.

2. What should I do if I entered the wrong shipping address?

If you notice an incorrect address before your order ships, please contact our customer support team immediately to make corrections. Once an order has been shipped and leaves the warehouse, we are unable to change the delivery address or intercept the package. Any delivery failures, returns, or extra fees resulting from incorrect addresses will be the responsibility of the customer.

3. My tracking says delivered, but I haven't received my package. What should I do?

Please first check with your family members, neighbors, or building management/package lockers. If you still cannot locate your package, please take photos and contact us within 48 hours of the marked delivery time, and we will assist you in filing an investigation or claim with the carrier.

If you have any questions regarding our shipping policy, please feel free to reach out to us:

  • Official Email: support@bonelesslive.com

  • Customer Support Hours: Monday – Friday, 09:00 - 18:00 (EST)